Privacy Policy

Last updated: June 2025

Nekta Grocery ("we", "our", or "us") operates the Nekta Grocery app and website at https://nekta1.netlify.app. This Privacy Policy explains how we collect, use, and protect your information.

1. Information We Collect

• Account info: Name, email address, phone number when you sign up or log in via Google or Facebook.
• Location: Your delivery address and GPS location to calculate delivery charges and route our riders.
• Order data: Items ordered, delivery address, payment amount.
• Device info: Browser type, device type, IP address for app functionality.

2. How We Use Your Information

• To process and deliver your grocery orders
• To send order status updates and notifications
• To calculate accurate delivery charges based on your location
• To improve our app and services
• To contact you about your orders via WhatsApp or phone

3. Information Sharing

We do not sell your personal information. We only share your data with:

• Delivery riders: Your name, phone, and delivery address to complete your order
• Firebase (Google): Our backend infrastructure for authentication and data storage

4. Login via Google / Facebook

When you sign in using Google or Facebook, we receive your name and email address from those services. We use this only to create and identify your Nekta account. We do not post anything on your behalf.

5. Location Data

We request your location only to provide accurate delivery estimates and route our delivery riders. We do not share your location with any third parties beyond your delivery rider.

6. Data Security

Your data is stored securely using Firebase (Google Cloud). We use industry-standard encryption and security practices to protect your information.

7. Data Retention

We retain your order history and account data as long as your account is active. You can request deletion of your data by contacting us.

8. Your Rights

• Access the personal data we hold about you
• Request correction or deletion of your data
• Opt out of marketing communications

9. Children's Privacy

Our service is not directed to children under 13. We do not knowingly collect personal information from children under 13.

10. Contact Us

If you have any questions about this Privacy Policy, contact us at:

• App: https://nekta1.netlify.app
• WhatsApp: +91 93984 48938
• Location: Kothagudem, Telangana 507101

11. Changes to This Policy

We may update this policy from time to time. We will notify you of any changes by posting the new policy on this page.